Honda Tezontle Seminuevos

Great!

I had a very bad experience with Honda Tezontle de Iztapalapa in 2019. I acquired an HRV prime cvt, when Mario David Marín was the manager and my mobile force sales advisor Juan Carlos delivered the unit to me on Saturday, June 08, 2019. When he handed it over to me, Juan Carlos told me that the locator was not installed, why did the technician already leave? Even so, he tells me that I can take it with me and that he will return with the unit on Tuesday, June 11, so that they can install the locator. locator. Which did not happen because on Monday, June 10, when I arrived at my home at approximately 8:10 am, when I got out of the truck, three armed individuals with luxury of violence took my key and stole it. After all this, the HDI insurance makes the reimbursement for theft but not only takes 10% of the value of the unit but also another 10% for not having the locator, which is unfair since the agency gave me the unit like that and It was their responsibility the manager said they would take responsibility but they only brought me round and round for 6 months and they never resolved why the agency did not have the resources to reimburse what the insurance took away from me I was dialing and they gave me long again later The pandemic came and they no longer answered my calls or messages. I came back this year and Mario David was no longer the manager, now Luis is here, he agreed to solve me and to date he has not done anything and only obstacles. They even blocked me from their Facebook pages It's not fair the money that I take off my insurance due to negligence by the agency obviously since it's not their money they don't care and they still say that the most important thing is the clients that's a lie

The attention is wonderful, they comply with what was agreed in a timely manner, excellent cars, very friendly staff.

It is a lousy service from Seminuevos. I had several problems when I bought a vehicle from this company, the unit was delivered to me without the corresponding verification by the seller, SR. Fernando Peñaloza promised to pay me the cost of the verification and now he only delays me and does not comply with the agreement, apart from the fact that the unit did not have a drop of gasoline when it was delivered to me, Mr. Mere, who is the Directly Responsible for Seminuevos only ignores these anomalies, it is unfortunate that this company has this type of staff

Bad service, I bought a Pre-Owned car and they charged me that it was left in a week and it took a month, they never told me that the car came from inside and I keep trying to fix the papers, I hired their manager and I can't fix anything